Reeling in The Almost Subscribed

What’s worse than an unsubscribe notification or a first-time visitor leaving your blog without choosing to subscribe?

Unverifieds!
These are the readers who were interested enough to subscribe to your blog by email but end up lost in a black hole and never receive your posts because they never clicked the opt-in confirmation link in the follow-up email. The most likely reason I’ve observed is that they entered a simple typo when submitting their email address.

How should you handle unverified email addresses?
I consider these lost souls a priority — worthy of a little extra, manual email list management. I’m working my butt off creating new posts for people who want to read them — and I know these guys are the ones who definitely want them and are missing out.

Each month, as part of my Maintenance To Do List, I go through my Feedburner Email Subscriber list, pull out the “unverifieds” and send them all a personal email explaining the situation.

Tip: You can view your Email Subscriber List by Email Address or Date of sign-up by clicking the top of those columns in the table. When you first click on “Manage Your Subscribers” the table displays, by default, the email addresses in alphabetical order.

To switch to a view ordered by date, click the column header “Start Date” — click it twice, and you’ll see the sign ups in order of most recently subscribed.

Click the “Status” column header to see the “unverifieds” grouped together.

I do a sweep of these dangling readers once a month because it’s easier to keep track of who I’ve already tried to contact.

Note any obvious typos and correct them — for example, I see a lot of addresses in the unverifieds that look like:

  • soulsista67@gmai.com
  • hotnerd@yaoho.com

Here’s the email I usually send to my unverifieds — feel free to adopt it as a template for creating your own, with the necessary personal information changed, obviously:

Subject line: The Reason You’re NOT Receiving Shift Your Spirits
Hey there!
This is Slade from Shift Your Spirits.

I noticed that your email address shows up on my subscriber list multiple times — but the status of your email address is “unverified.”

Unverified means you entered your email address initially, to sign up, but that the confirmation link has never been activated.

You should receive a follow-up email immediately after you sign up asking you to confirm your subscription, by clicking on a link.

I hate to think you’re out there wondering why you’ve never received the new articles you requested!

If you want to try again, rather than hunting through old email folders:

1. Sign Up
Subscribe to Shift Your Spirits by Email

http://www.feedburner.com/fb/a/emailverifySubmit?feedId=540190&loc=en_US

2. Watch for the confirmation email that immediately follows and click the confirm link

Slade
The most recent article you missed is:
[What's Your Spirit Guide's Name?]

For fifteen minutes of your time, each month, I’d estimate that three-fourths of these subscriptions are save-able, with a little prompting.

Slade's signature

Slade Roberson is an intuitive counselor, ATP®, professional blogger, and the author of Shift Your Spirits, Automatic Intuitive Response, and the PageCoach Problogging Tutorial Series. Slade on Blogging shares behind-the-screens internet marketing, self-publishing, and blogging strategies with other personal development writers, coaches, and healing arts practitioners.

11 Responses to Reeling in The Almost Subscribed
  1. Jeff Lilly | Druid Journal
    July 28, 2007 | 6:04 pm

    Slade! How on earth did you know that I wrote to my unverifieds THIS VERY MORNING??? After putting it off for months… I finally got round to it today… And you post this.

    You, Sir Slade, are freakin’ uncanny.

  2. Slade | Spiritual Blogging
    July 28, 2007 | 6:42 pm

    Dude, I’m PSYCHIC!

    : )

  3. Thanks, I finally unsubscribed my own son because his subscription was still unverified weeks later. I do have a friend that I will send this message to because she has been unverified for over a week. Thanks, I didn’ know what to do other than wait. Now I will act on your information.

  4. Goal Setting College
    July 30, 2007 | 8:43 am

    Slade, what’s your advice for dealing with unverifieds on Aweber or any newsletter/autoresponder service that has a double opt-in policy? As far as I’m aware, Aweber seems pretty strict about emailing unverified leads directly and every month 20% of my potential subscribers are stranded in that basket.

    Your opinion’s greatly appreciated!

    Cheers, Ellesse

  5. Slade, I followed your suggestion and emailed a friend of mine who was “unverified”. She emailed me back yesterday to thank me and said she would take care of it today.

  6. Slade | Spiritual Blogging
    July 30, 2007 | 5:45 pm

    Ellesse,

    I wish I had better advice for you concerning using Aweber or autoresponder services, but my personal opinion about them is very low for a number of reasons — not the least of which being the price-tag.

    I personally advise business clients to use CampaignMonitor. If it makes you feel any better, though, I think Aweber is definitely in the top three of paid email newsletter delivery services — like CampaignMonitor, they do at least have RSS delivery options.

    I am not aware of their policy concerning unverified email addresses. One plus, at least, with the paid autoresponder services is that you have the ability to automate your unsubscribe page, soliciting feedback automatically from your unsubscribes should they choose to leave some.

    I don’t understand why it would be against their policy, anyway.

    Sorry I can’t be more helpful — I continue to use Feedburner for reasons beyond the pricetag.

  7. Goal Setting College
    July 31, 2007 | 2:20 am

    No worries, Slade. I do agree Aweber is slightly steep when it comes to cost but since I using the autoresponder (which is not available in feedburner) for my Success Stories newsletter, it’s useful in my case. Having used other free autoresponders I’ve used in the past, their delivery is top notch. But for my RSS email alerts, I still use feedburner though because the RSS delivery in Aweber is still pretty raw and inflexible.

    Thanks for your advice!

    Cheers,
    Ellesse

  8. Slade | Spiritual Blogging
    July 31, 2007 | 1:15 pm

    Ellesse,

    You’re welcome — it’s good to hear some of your personal experiences as not everyone who reads these articles may be using the same tool-set.

    Autoresponder Alternative
    In that spirit, let me just mention an RSS-autoresponder alternative that few people know about, but I thought was pretty cool and a little less expensive.

    Feedblitz, which is offered as one of the email service options available through Feedburner, has a unique feature unlike a lot of RSS-to-Email services — you can offer posts from an RSS feed as an autoresponder sequence.

  9. Goal Setting College
    August 6, 2007 | 9:04 am

    Thanks Slade. Btw, I’ve tried your method of emailing the unverified leads on my aweber list as well. Still waiting for the response. I’ll let you know the status accordingly.

    Cheers,
    Ellesse

  10. Slade | Spiritual Blogging
    August 6, 2007 | 12:18 pm

    Ellesse,

    You know, I was thinking about whether or not it would be a “violation” of opt-in or CAN-SPAM compliance to email unverifieds, and I just don’t see how it would.

    You’re emailing someone individually who has submitted his email address; in order to correct the possible error or to confirm the subscription, he still must complete or confirm the remainder of the double opt-in process, and obviously has the option of NOT doing so.

    I think this would at least be a “gray area” — you’re not putting people on your list without their consent, and you’re not cold-contacting an uninterested, random party.

    My last round of unverified nudging, by the way, put me in touch with a new subscriber who has emailed me personally a few times now with wonderful input, has sent me links and information regarding future posts, and by correcting the typo in her email address, I discovered HER web site/blog which is wonderful!

    I was so interested in what she had to offer, I went to subscribe and discovered a technical problem with her capture form… I ended up emailing her again about that…

    The end result, we both benefited enormously from this one contact. It’s easy when you’re playing numbers and statistics to forget that there is indeed a real person attached, and sometimes that one new person is someone who may change your life.

  11. Goal Setting College
    August 7, 2007 | 9:40 am

    Slade, although it’s true that it’s in the “grey” area, I certainly feel that it’s worth a go. So far, only 1 out of the many that I emailed resubscribed. But imagine if I didn’t send out that mail… I would have lost that subscriber forever, which like what you said is a real person, someone whom I can reach out to with my articles. Thanks once again, Slade!

    Cheers,
    Ellesse

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